Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or basketball hoops, delivery may take 7-10 business days via our specialized freight partners.
What is your return policy for footwear and apparel?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that customized jerseys and used protective gear cannot be returned for hygiene reasons.
Do you offer warranties on professional-grade equipment?
Yes, all professional-grade equipment is covered by a 1-year manufacturer warranty against defects. Extended protection plans are also available for purchase at checkout.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Do you provide team or bulk order discounts?
Yes, Sports Academy offers special pricing for schools, local clubs, and corporate teams. Please contact our bulk sales department via the 'Contact Us' page for a custom quote.